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Trainer/QA Analyst Company:
Affiliated Computer Services Location:
Barcelona Req No:
INACTIVE: 2.2.2.1.05 BPSCENT 72410
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Description:
Description:
We're Affiliated Computer Services, Inc. (ACS), the leading provider of fully diversified, end-to-end, business process outsourcing (BPO) and information technology (IT) solutions to commercial and government clients worldwide. With more than 60,000 people and a blue-chip client list, ACS delivers comprehensive solutions for all segments of BPO and IT services.
ACS BPO solutions provide expertise for mission-critical, non-core business functions. Outsourcing business processes, allow our clients to lower costs; improve quality, accuracy, and productivity; streamline operations; and become more competitive.
Description:
- Professionally develop and deliver training programmes for skills, technical, management and staff development training
- Works with quality assurance team to address needs to support operations gaps in processes, tools and reporting.
- Provides input to newly developed and pre-existing training materials and quality assurance to ensure business unit’s training and quality needs are met
- Provides assistance to more senior staff in the evaluation and determination of business unit training and quality assurance needs. May interface with management to ascertain and document training needs and to support implementation of the quality assurance initiatives
- Provides oversight and coordination to lower level staff to ensure the timely and accurate production of applicable training.
- Works with vendors and other business units to coordinate and organize technical and/or professional trainings
- Compiles data and provides reports and analyses following internal and/or Customer requests concerning training and quality assurance
- Provides guidance and assists in the training of less experienced staff as required
Education & Experience:
- Associate’s degree in a related field (training and/or quality assurance) and/or equivalent work experience
- Prior knowledge of business process in BPO companies using technology-based strategies
- Excellent written and verbal communication skills as related to the development and presentation of training, guidelines and procedures
- Critical and analytical skills are a must to perform quality control and audit procedures both from within the team and support operations
- SAP/PeopleSoft knowledge desirable (HR modules)
- Experience in multi-national and multi-cultural environments highly desirable
- Strong solution-finding and analytical skills
- Must be fluent in English and German, other language would be an asset
- Comfortable in Microsoft office suite
- The ability to meet deadlines, multi-task and show willingness to try new things
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This is Jobbind's cache of the job posting as retrieved on 22 August 2008 04:00:00
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[1219413558][2589254]
Trainer/QA Analyst - Affiliated Computer Services - Barcelona 
