The Spain Forums

Lee · 02-09-2008, 02:28 PM

The following story is in the current edition of the coastrider.

Make your own decision about changing supplier, would you use them if its true?

Quote:

Changing television suppliers

Despite assurances from Telmicro Levante s.l. that they will be back on the air and broadcasting again soon, some of their customers have decided they cannot be without British television for a moment longer and have looked for alternative suppliers.

We were contacted by one of those people who decided to go to a new provider. He lives in the Torrevieja area but does not wish his name to appear in the newspaper.

We shall call him John. John decided to approach Torresat and was suitably impressed by their offer that he signed up to have three installations, two in his own house and another in a nearby property he owns.

The installers duly turned up and attached the new dishes to the existing stanchions and connected up the Torresat box to his television. While the installation was progressing John slipped out to the bank in order to get the money to pay for the work being carried out.

When he returned the installers were packing up having completed their work. All appeared to be correct and John paid the money due and settled down grateful to once more being able to watch the box.

Fairly quickly John noticed that something was missing. The old Telmicro boxes had gone and the cards. He asked his wife if she knew anything about them and she said no.

It appeared the installers had removed the boxes and the card.
What is more John claims they also took away with them the copy of his Telmicro contract. John was concerned because the boxes were not his.

Under the terms of the contract with Telmicro they were the property of Telmicro and were not to be passed on or sold to a third party unless they went with the property when it was being sold. John went down to the offices of Torresat and talked with the lady on reception.

He explained what had happened and said he wanted the boxes and the cards back. She relayed his message to someone in an office who according to John did not come out and speak directly with him.

John told me that when she returned she had an answer for him. She had been told to tell him he had three options, he could leave the office; he could pay €300 for the three boxes or he could have his new Torresat installation ripped out. Understandably John was not very impressed with this answer and decided to contact the CoastRider.

I rang the Torresat office on Friday afternoon and told the receptionist who answered that I worked for the CoastRider and that we had been contacted by one of our readers with a complaint.

I explained what John had told me and that as we understood it the boxes and cards were the sole property of Telmicro and should be returned. She asked me to hold and after a short while came back and told me I would be contacted by the person responsible for dealing with the press. As at the time of going to press I have still not been contacted.

I have been contacted by several other readers who are also concerned about losing their Telmicro boxes which they are contractually responsible for looking after. The matter has also been mentioned on one of the popular local internet forums.

One reader that spoke to me said he had been told that the current offer from Torresat was contingent on them taking the Telmicro boxes away with them but he had never been made aware of that. “No one ever mentioned that to me,” he said. The same is true of John. He told me that no one had ever said they were going to take the Telmicro boxes away with them when they installed the new system.

It appears that customers of Telmicro have different arrangements as regards whether they have paid for their boxes or whether they remain the property of the company.

If you are thinking of changing suppliers then it is worth checking what your particular contractual arrangement is before parting with equipment that you may be liable for replacing if and when Telmicro are back in business.
Paul Mutter

NEWS FLASH:

A number of channels are now being broadcast via the Telmicro system and at the time of going to press, the channels being broadcast reached 12. A source at Telmicro told the CoastRider that engineers had been working all weekend to restore transmission, permission had been granted by the judge some time ago and bosses were waiting for final paperwork to be stamped and signed by the relevant authorities before setting up once more. The delay, according to our source, was mainly due to Telmicro equipment being continually vandalised by a rival company.

Source

skytvinspain · 03-09-2008, 10:30 AM

EX-TELEMICRO CUSTOMERS LOOSING TV AS OF 31st DECEMBER 2008.

EX-TELEMICRO customers who have paid money to have there mesh pointed at the Torresat transmitter have been warned that Torresat will be swithching off the signal on the 31st of December 2008 and that only subscribers to Torresat will be able to watch British TV.

With installation charges of €450 plus monthly subscriptions for a service that no-longer includes and premium channels since SKY TV made complaints and Telemicro got closed down Torresat removed the sky sports channels along with Sky 1 and the Sky Movie channels. This has left many frustrated Brits deciding to get a satellite dish installed pointing at the ASTRA 2D Satellite that broadcasts British TV for FREE with no subscriptions. Torresat have filled the gap since Telemicro was shut down in June leaving 55'000 Brits with no TV.

If you want no hassle, no subscriptions then get a satellite dish installed with a freesat or sky box!

Members of the satellite tv installers Industry are predicting a very busy January & February as furious Brits who have had enough of unreliable mesh re-broadcasted TV switch to the only legal option of having a satellite dish installed with there own personal satellite dish.

Latest Telmicro Statement Tues 2nd September

Telmicro Levante S.L. has been through three very turbulent and testing weeks since they were forced to cease transmission. The reason for this situation was due to the company transmitting certain channels for the benefit of its clients. During this week, Telmicro Levante will be starting to broadcast a service again. They have already started and clients on the Los Montesinos transmitter have been receiving some channels since last Saturday and it is Telmicro Levante's intention to be broadcasting to as many of their clients as possible by the end of this week.

There will be certain channels missing from the company's package, however they have been given full permission to restart broadcasting. To begin with, it will be a restricted service comprising of channels that the company has been contracted to re-transmit. These channels are the ones Telmicro's clients have got to know very well over the last year; such as the MGM, Cinestar and Xtrm film channels, the Sci-fi channel, Calle 13, Fox, National Geographic, etc. In edition, Telmicro will be showing some of the Spanish terrestrial programs. The company is now working hard to contract even more channels that will appeal to their client base and hope to bring them a wide and varied choice of channels to suit the whole family.

Doesn't sound too good does it!

IF you want a satellite installed the contact sky tv in spain or mr sky tv!

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Torresat dirty tricks reported in the coastrider

Torresat dirty tricks reported in the coastrider

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