Moaning at and abusing your installer is not recommended to anyone.
Trust me on that, through my own experience of engineering.
Put yourself in the same situation, two people call for assistance, one moans like hell, the other offers you a brew on each visit or is always polite.
Which one do you reckon would get the better service
Thats how I responded to service calls in another unrelated trade in the UK.
Telmicro have released an update on their statement.
Quote:
INFORMATION FOR OUR CUSTOMERS (added August 28th) It is very important that you: a) Do NOT try to retune the box or scan for stations while the service is off. We are configuring the service so that the channels should automatically appear on your box without a new scan. b) Take good care of the box, viewing card and the remote control, and you should NOT under any circumstances give them to anyone or any other company. This equipment remains property of Telmicro and is guaranteed by the company. a) Please keep your TV service contract and any proof of payment in a safe place for future reference. |
The reason for the above addition to their statement
There are rumours circulating that another company or other companies that offer a similar service are doing their service at a reduced price if they can take the Telmicro equipment away with them when they install their own equipment.
There are a lot of rumours circulating at present.
Some people have also been offered retunes of their boxes to another companies system along with having their dishes repointed towards other broadcasters equipment.
The end of the day, it could end up costing you more money to have everything put right again.
I feel sorry for the Telmicro team, who if and when they finally get back on air, what will still remain of their business and how many customers will still be there.
And the final rumour
Telmicro are aiming to be back broadcasting in some areas in the next ten days.
William Hill etc are not taking bets on that one

But we live in hope